Shipping & Returns
All orders are processed and shipped within 2 business days. We currently offer free ground shipping within the United States.
|Free Ground Shipping||3-7 business days|
The merchandise you order may be filled from several locations and so items may arrive separately. You will not incur additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged.
You will be charged for each shipment separately when it ships. The total charges for all the shipments will equal to the total for the entire order.
Shipping to Multiple Addresses
If you choose to ship to multiple addresses we will add $5 for each additional address. Orders including only gift cards are not charged the additional fee.
A shipping confirmation with your tracking number will be sent to the email address provided at the time the order was placed. Please track your shipment as Vivitar is not responsible for lost or stolen packages.
A customer can return any product purchased on our website for a refund for 30 days from the date of delivery. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund; however if the product is defective, you can exchange it through our customer service department (link here).
To be eligible for a refund in the 30 day window, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There are certain situations where only partial refunds are granted (if applicable), this includes any item not in its original condition, damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery is not eligible for a refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 to 5 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We offer a 1 year warranty on all our items, no matter where it was purchased. If you have a defective product, please contact customer service at 800.592.9541 or email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if it cannot be tracked.